Effective Date: July 1st, 2025

At Dormort, we are committed to promoting the delivery of exceptional experiences to both homeowners and service providers. To maintain a trusted, respectful, and professional environment, all service providers on Dormort must agree to and follow our Quality Standards & House Rules.

These rules reflect the values of our community and help ensure a consistently high level of service.

Respect Above All

Treat every client with dignity, patience, and professionalism, both online and on-site.

• Respect the homeowner’s space, time, and concerns.
• No tolerance for aggressive, rude, or abusive behavior, verbal or physical.
• Maintain a clean and orderly work area, and leave the site tidy upon completion.
• Be courteous to neighbors and others on-site.

Honour All Agreements

Reliability builds trust. Always follow through on the promises and commitments you make.

• Show up on time for all scheduled appointments.
• Ensure your quote reflects what was discussed and agreed upon.
• Complete the job within the agreed timeframe and to a high standard.
• If delays or issues arise, communicate early and clearly with the client.

Be Clear and Transparent

Customers value clear, straightforward communication.

• Provide detailed, written quotes in plain language.
• Outline any additional costs or changes in scope before proceeding.
• Avoid surprises by keeping the client informed throughout the process.

Communicate Professionally

Whether messaging on Dormort, emailing, or speaking in person, maintain a respectful and professional tone.

• Avoid slang, shortcuts, or unprofessional language in offers or updates.
• Focus communication on the task at hand.

Deliver Quality Work. Always!

Your work reflects on both you and the Dormort community.

• Only accept jobs you can confidently complete.
• Do not abandon projects midway.
• Stay responsive during and after the project to ensure client satisfaction.
• Follow safety guidelines and applicable codes or regulations.
• Be proactive in resolving any concerns or complications during the job.

Maintain a Positive Profile

Dormort thrives on trust. Your ratings and reviews matter.

• Aim to exceed expectations, not just meet them.
• Request honest feedback after job completion to build your profile.
• Respond to reviews professionally, even critical ones.

Report Issues Promptly

If you encounter problems with a job or a customer, report them to the Dormort Support Team immediately.

• Our team is here to help resolve conflicts fairly and quickly.
• Repeated complaints or breach of these rules can result in warnings, suspension, or removal from the platform.

Uphold the Dormort Commitment

By using Dormort as a service provider, you agree to these standards.
Non-compliance may lead to removal from the platform without refund or notice.

Contact Us

Dormort Support Team
Email: support@dormort.ca

Together, we build trust — one job at a time.