Effective Date: July 1st, 2025

Dormort respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how Dormort collects, uses, stores, and discloses your information when you use our website – www.dormort.ca and related services (collectively, the “Services”).

By using Dormort, you consent to the practices described in this Privacy Policy.

Who we are

Dormort is a home service marketplace designed to connect service providers with individuals or businesses seeking home-related services. Our services are currently focused in Canada, with future expansion into other markets.

What Information We Collect

We may collect the following types of information:

• Personal Information: name, email address, city location, profile photo.
• Service Information: service listings, profile details, education, portfolios, experience.
• Payment Data: payment methods, transaction records (via third-party providers like Stripe).
• Usage Data: browser type, IP address, interaction logs, preferences.
• Location Data: if you allow location-based features.

How We Use Your Information

• Verify your identity by email and create an account.
• Match service providers with users.
• Process transactions securely via trusted third-party providers (for service providers).
• Improve user experience and provide customer support.
• Communicate with you regarding your account, service-related updates and promotional offers.
• Customize user experience and deliver relevant content.
• Prevent fraud, enforce our policies, and comply with legal obligations.
• Our legal bases for collecting and processing your personal data include your consent, the performance of a contract (such as enabling services or processing payments), compliance with legal obligations, and our legitimate interests in operating, maintaining, and improving our platform.

How We Share Your Information

We do not sell your personal data. We may share your data only with:

• Verified service providers for the purpose of fulfilling your service requests.
• Payment processors (e.g., Stripe) to handle transactions.
• Hosting and analytics providers for platform functionality.
• Legal authorities if required to comply with a legal obligation.

International Users and Data Transfers

Your information may be stored and processed in Canada or other countries where Dormort or its service providers maintain facilities. We take steps to ensure that your data is treated securely and in accordance with this Policy and applicable laws.

Your Rights by Region

Canada (PIPEDA)

• Right to access and correct personal data.
• Right to withdraw consent.
• Right to file complaints with the Office of the Privacy Commissioner of Canada.

European Union (GDPR)

• Right to access, correct, delete, or transfer your data.
• Right to object or restrict processing.
• Right to lodge a complaint with your local Data Protection Authority.

California, USA (CCPA)

• Right to know what data we collect.
• Right to delete personal information.
• Right to opt out of the sale of personal data (Dormort does not sell personal data).

Security

Dormort implements industry-standard security measures to protect your data. However, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords and update them regularly.

In the event of a data breach that may pose a risk to your rights and freedoms, Dormort will notify affected individuals and applicable regulatory authorities as required under data protection laws.

Cookies and Tracking Technologies

Dormort uses cookies and similar technologies to enhance user experience, understand usage patterns, and personalize content. Users may adjust browser settings to disable cookies, though this may affect site functionality.

Your Choices and Rights

You have the right to:

• Access and update your personal information.
• Request deletion of your account and associated data.
• Withdraw consent for non-essential data processing.
• Contact us to inquire how your data is used.

Contact compliance@dormort.ca to exercise your rights.

Data Retention

We retain user information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing personal information.

Protecting Your Data

We implement physical, technical, and administrative safeguards to protect your information. However, no platform is completely secure. You are responsible for keeping your password confidential.

Children’s Privacy

At Dormort, the safety and well-being of families using our platform is a top priority. We recognize that children are increasingly active online, and while Dormort is designed to be user-friendly and accessible, we also acknowledge the importance of protecting minors in a digital environment.

Dormort is not intended for use by individuals under the age of 16. If you are under 16, please ask a parent or guardian to engage with the platform on your behalf, whether it’s to explore service listings or to create a provider profile. Any transactions or communication should be managed directly by a responsible adult.

Dormort reserves the right to remove any content or restrict access if we believe it is necessary to protect our users or enforce our safety policies.

Changes to This Policy

Dormort may contain links to external services not governed by this Privacy Policy. Please review the privacy policies of those third-party services before sharing your data.

Contact Us

Dormort Privacy Team
Email: compliance@dormort.ca

This Privacy Policy forms part of our Terms of Use. By using Dormort, you agree to this policy.