Effective Date: July 1st, 2025

At Dormort, we believe that customer reviews are essential to maintaining trust and accountability within our community. Reviews help future homeowners make informed decisions, and they reward hardworking, reliable service providers.

This policy outlines how reviews should be written, when they can be submitted, and how they are managed on our platform.

Who Can Leave a Review?

You’re welcome to leave a review if:

• You hired a service provider through Dormort.
• Work on the job has started or you’ve made a deposit payment.

If your situation doesn’t meet this but you’d still like to report an experience, contact our team at support@dormort.ca.

What Makes a Helpful Review?

We encourage honest, constructive, and respectful reviews. Here’s what to keep in mind:

• Stick to the facts.
• Focus on the work.
• Be clear and concise.
• Avoid personal attacks.
• No fake reviews.

If a service provider offers you a discount or reward in exchange for a review, please report it to us.

What Not to Include

For privacy and safety, please do not include:

• False or misleading information.
• Personal details (names, phone numbers, addresses, etc.).
• Offensive, threatening, or discriminatory language.
• External links or promotions.

When We Might Remove a Review

Dormort is committed to publishing real customer feedback, positive or negative, as long as it follows our guidelines. However, we may remove a review if:

• No work has begun and no money has been exchanged.
• It doesn’t relate to a real job posted or completed through Dormort.
• It was submitted in exchange for a reward or incentive.
• It contains personal or private information.
• It contains illegal content or hate speech.
• It is proven false, defamatory, or misleading.
• The customer who posted it asks us to remove it.
• A legal order requires us to take it down.
• It violates Dormort’s terms of service.

Can I Remove My Review?

To delete your review, contact our support team at support@dormort.ca.

How Reviews Are Verified and Processed

• Reviews must be tied to a service provider profile and completed through Dormort.
• The reviewer must be logged into their Dormort account.
• We do not allow reviews that appear fake, suspicious, or violate policy.

Any user posting false or misleading reviews may have their account suspended or closed.

Ratings and Star Scores

Each review includes a 1 to 5-star rating (5 being excellent). A professional’s overall score is the average of all approved review ratings.

For Professionals Responding to Reviews

We encourage all service providers to respond to reviews professionally. Even if the feedback is negative, a respectful and thoughtful response shows your commitment to customer service.

• Keep it factual and respectful.
• Do not include the homeowner’s personal information.
• Avoid promotional content or threats.

Objections and Disputes

If you believe a review or response is unfair or violates this policy, you may contact us at support@dormort.ca. We’ll review the case and take appropriate action.

Why This Policy Matters

Our reviews policy exists to protect both customers and service providers. It ensures that reviews on Dormort are real, respectful, and useful to the community. We may update this policy to reflect legal or platform changes.

Contact Us

Dormort Support Team
Email: support@dormort.ca

Last updated: July 1, 2025
(Reviews before this date follow the previous version of this policy.)